Certainly, here's a more detailed explanation of a 30-day refund policy for Mohana Sports:
30-Day Refund Policy for Mohana Sports
Introduction At Mohana Sports, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help with our 30-day refund policy.
Return Conditions You have 30 calendar days from the date of purchase to return an item for a full refund. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
Process for Returns To initiate a return, please contact our customer service team at [contact email or phone number] to obtain a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, securely package the item and include a copy of your proof of purchase. Ship the item to the address provided with your RMA number. Please note that return shipping costs are the responsibility of the customer.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] business days.
Exceptions/Non-returnable Items Certain items are not eligible for refunds, including:
- Gift cards
- Clearance items
- Personalized items
- Perishable goods
Exchanges We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
Contact Information If you have any questions about our refund policy or need assistance with a return, please contact us at [contact email or phone number].
Changes to the Refund Policy Mohana Sports reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
